DIN EN 14873-2:2005-09
Current
The latest, up-to-date edition.
FURNITURE REMOVAL ACTIVITIES - STORAGE OF FURNITURE AND PERSONAL EFFECTS FOR PRIVATE INDIVIDUALS - PART 2: PROVISION OF THE SERVICE
Hardcopy , PDF
English
01-01-2005
Foreword
Introduction
1 Scope
2 Normative references
3 Delivery of a customer oriented service
3.1 General
3.2 Information prior to commencement of service
3.2.1 Preliminary information
3.2.2 Further information
3.2.3 Elements of the agreement
3.2.4 Human resources
3.2.5 Technical skills
3.3 Receipt and release of stored Items
(minimum provision)
3.3.1 Action at receipt of items for storage
(does not apply to self storage)
3.3.2 Action at release of stored items
(does not apply to self storage)
3.3.3 Human resources (does not apply to
self storage)
3.3.4 Technical means
3.4 After sales service
3.4.1 Monitoring
3.4.2 Response to feedback
3.4.3 Resolution of dispute
4 The formal quality policy
4.1 Establishing the quality policy
4.2 Maintenance of the quality policy
4.3 Communication of the quality policy
5 Conducting, controlling and reviewing quality
policy responsibilities
6 Quality manual
6.1 General
6.1.1 Purchasing
6.1.2 Personnel
6.1.3 Mechanical or electrical equipment
6.1.4 Incidents/accidents
6.1.5 Quality control
6.2 Control of quality-related documents
6.3 Subcontractors
6.4 Elimination of non-standard service
6.5 Corrective action
6.6 Training
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