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DIN EN 15733 E : 2011

Current

Current

The latest, up-to-date edition.

SERVICES OF REAL ESTATE AGENTS - REQUIREMENTS FOR THE PROVISION OF SERVICES OF REAL ESTATE AGENTS

Available format(s)

Hardcopy , PDF

Language(s)

English

Published date

01-01-2011

National foreword
Foreword
1 Scope
2 Terms and definitions
3 Client relationship management
4 Information to be provided to the buyer
5 Service delivery
6 Qualifications and competencies of real estate agents
7 Insurance
8 Complaints handling
9 Code of ethics
Annex A (informative) - National legislation existing
Annex B (informative) - A-deviations - Sweden and Slovenia

Defines requirements for the services of real estate agents.

DocumentType
Standard
Pages
22
PublisherName
German Institute for Standardisation (Deutsches Institut für Normung)
Status
Current

Standards Relationship
EN 15733:2009 Identical

ISO 10003:2007 Quality management Customer satisfaction Guidelines for dispute resolution external to organizations
ISO 10002:2014 Quality management Customer satisfaction Guidelines for complaints handling in organizations

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