DIN EN ISO 18295-2:2016-07 (Draft)

Superseded

CUSTOMER CONTACT CENTRES - PART 2: REQUIREMENTS FOR CLIENTS USING THE SERVICES OF CUSTOMER CONTACT CENTRES (ISO 18295-2:2017)

Available format(s)

Hardcopy , PDF

Superseded date

07-27-2020

Language(s)

German

Published date

01-01-2016

Publisher

DevelopmentNote	Supersedes DIN EN 15838. (10/2017)
DocumentType	Draft
Pages	24
PublisherName	German Institute for Standardisation (Deutsches Institut für Normung)
Status	Superseded

ISO 10004:2012	Quality management Customer satisfaction Guidelines for monitoring and measuring
ISO 10003:2007	Quality management Customer satisfaction Guidelines for dispute resolution external to organizations
DIN EN ISO 18295-1:2016-07 (Draft)	CUSTOMER CONTACT CENTRES - PART 1: REQUIREMENTS FOR CUSTOMER CONTACT CENTRES (ISO 18295-1:2017)
ISO 18295-1:2017	Customer contact centres — Part 1: Requirements for customer contact centres
ISO 10002:2014	Quality management Customer satisfaction Guidelines for complaints handling in organizations
DIN ISO 10003:2008-07	QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR DISPUTE RESOLUTION EXTERNAL TO ORGANIZATIONS
DIN ISO 10004:2015-01	QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR MONITORING AND MEASURING (ISO 10004:2012)