• DIN ISO 10002:2019-07

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    Quality management- Customer satisfaction- Guidelines for complaints handling in organizations (ISO10002:2018)

    Available format(s):  Hardcopy, PDF

    Language(s):  German, English

    Published date:  07-01-2019

    Publisher:  German Institute for Standardisation (Deutsches Institut für Normung)

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    Abstract - (Show below) - (Hide below)

    This document gives guidelines for the process of complaints handling related to products and services within an organization, including planning, design, development, operation, maintenance and improvement.

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    Committee TC 176
    Document Type Standard
    Publisher German Institute for Standardisation (Deutsches Institut für Normung)
    Status Current
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