DIN ISO 10003:2019-07
Current
Current
The latest, up-to-date edition.
Quality management – Customer satisfaction – Guidelines for dispute resolution external to organizations (ISO 10003:2018), English translation of DIN ISO 10003:2019-07
Available format(s)
Hardcopy , PDF
Language(s)
German, English
Published date
07-01-2019
This document gives guidelines for an organization to plan, design, develop, operate, maintain and improve an effective and efficient dispute-resolution process for complaints that have not been resolved by the organization.
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