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AS
DR 94252

DR 94252

Superseded

Superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

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superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

Complaints handling

Superseded date

10-26-2017

Published date

02-15-2008

Publisher

Standards Australia

Note - due to the age of this archived document, available information is limited therfore this record is incomplete. For further details, please phone our Customer Service Centre on 131 242 (Intl +61 2 8206 6010) or email sales@saiglobal.com.

Proposes essential elements of an effective complaints handling process for both complainants and complaint recipients from inception to satisfaction or determination. Provides guidelines dealing with the implementation of the complaints handling process, the actual complaints handling, and disputes.

CommentClosesDate
08-31-1994
Committee
MB-015
DocumentType
Draft
PublisherName
Standards Australia
Status
Superseded
SupersededBy

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