Intellectual Property Rights
Foreword
Introduction
1 Scope
2 References
   2.1 Normative references
   2.2 Informative references
3 Definitions and abbreviations
   3.1 Definitions
   3.2 Abbreviations
4 Human Factors and Design for All
   4.1 Introduction
   4.2 The usability gap
   4.3 Design For All?
5 Users
   5.1 Introduction
   5.2 User Populations and their Characteristics
6 Human Centred Design process
   6.1 ISO 13407 definition
   6.2 Why Human-Centred Design?
   6.3 The Design process
   6.4 Human-Centred design - Summary
7 General design issues
   7.1 General principles
   7.2 Dialogue styles
   7.3 Assistive technology
   7.4 Multimedia presentation and Multimodal interaction
   7.5 Labels and abbreviations
   7.6 National Variations
   7.7 Security
   7.8 User Support
8 Input components - Design Guidelines
   8.1 General
   8.2 Tactile input: Keys and keyboards
   8.3 Tactile input: Pointing devices
   8.4 Tactile input: Switches
   8.5 Tactile input: Variable controls (continuous controls)
   8.6 Tactile input: Software controls and indications
   8.7 Acoustic input
   8.8 Visual input
   8.9 Biometric input
   8.10 Electronic input
9 Output components - Design Guidelines
   9.1 Output Components
   9.2 Visual output
   9.3 Quality requirements for different Visual media contents
   9.4 Visual indicators
   9.5 Acoustic output
   9.6 Tactile Output
   9.7 Printed Output
10 Additional product specific guidelines
   10.1 Cables and Cords
   10.2 Casework
   10.3 Casework Colour
   10.4 Surface finish
   10.5 Connectors
   10.6 Facsimile Machines
   10.7 Handset
   10.8 Handset Rest
   10.9 Hookswitch
   10.10 Key Operated Switches
   10.11 Payment Facilities (coins and paper money)
   10.12 Portable and Mobile equipment
   10.13 Videophones
11 Additional service specific guidelines
   11.1 Addresses
   11.2 Call Handling
   11.3 Communication and Transmission
   11.4 Data Transmission
   11.5 Dialling
   11.6 Phone-based Interfaces
   11.7 Supplementary Services
   11.8 Voice transmission
Annex A (informative): Questionnaires for users
Annex B (informative): Checklists for groups of disabled people
      B.1 Visually impaired people
      B.2 Blind people
      B.3 People with reduced movement capability and
          reduced muscular strength
      B.4 People with unco-ordinated movements
      B.5 People who are hard of hearing
      B.6 People with learning difficulties
      B.7 People with low voice output
Annex C (informative): Presentation of the evaluation results
      C.1 An example of a description of the results of
          the evaluation
      C.2 Final survey sheet
Annex D (informative): Bibliography
Index
History