Application integration at electric utilities - System interfaces for distribution management - Part 8: Interfaces for customer operations

Published date

05-13-2016

Publisher

European Committee for Standards - Electrical

FOREWORD
1 Scope
2 Normative references
3 Terms, definitions and abbreviations
4 Reference and information models
5 Customer support message types
Annex A (normative) - XML schemas for message payloads
Bibliography
Annex ZA (normative) - Normative references to
international publications with their
corresponding European publications

IEC 61968-8:2015(E) specifies the information content of a set of message types that can be used to support many of the business functions related to customer support. Typical uses of the message types include service request, customer agreement, and trouble management. The purpose is to define a standard for the integration of customer support (CS), which would include customer service, trouble management and point of sale related components integrated with other systems and business functions within the scope of IEC 61968. The scope of this standard is the exchange of information between a customer support system and other systems within the utility enterprise.

Committee	CLC/TC 57
DocumentType	Standard
PublisherName	European Committee for Standards - Electrical
Status	Current

Standards	Relationship
NEN EN IEC 61968-8 : 2016	Identical
NF EN 61968-8 : 2016	Identical
PN EN 61968-8 : 2016	Identical
I.S. EN 61968-8:2016	Identical
SN EN 61968-8 : 2016	Identical
BS EN 61968-8:2016	Identical
IEC 61968-8:2015	Identical
NBN EN 61968-8 : 2016	Identical
UNE-EN 61968-8:2016	Identical
DIN EN 61968-8:2017-03	Identical
CEI EN 61968-8 : 2016	Identical

EN 61968-1:2013	Application integration at electric utilities - System interfaces for distribution management - Part 1: Interface architecture and general recommendations
IEC TS 61968-2:2011	Application integration at electric utilities - System interfaces for distribution management - Part 2: Glossary
EN 61968-11:2013	Application integration at electric utilities - System interfaces for distribution management - Part 11: Common information model (CIM) extensions for distribution
IEC 61970-301:2016	Energy management system application program interface (EMS-API) - Part 301: Common information model (CIM) base
EN 61970-301:2017	Energy management system application program interface (EMS-API) - Part 301: Common information model (CIM) base
EN 61968-100:2013	Application integration at electric utilities - System interfaces for distribution management - Part 100: Implementation profiles
IEC 61968-6:2015	Application integration at electric utilities - System interfaces for distribution management - Part 6: Interfaces for maintenance and construction
IEC 61968-11:2013	Application integration at electric utilities - System interfaces for distribution management - Part 11: Common information model (CIM) extensions for distribution
IEC 60050-300:2001	International Electrotechnical Vocabulary (IEV) - Part 300: Electrical and electronic measurements and measuring instruments - Part 311: General terms relating to measurements - Part 312: General terms relating to electrical measurements - Part 313: Types of electrical measuring instruments - Part 314: Specific terms according to the type of instrument
IEC 61968-1:2012	Application integration at electric utilities - System interfaces for distribution management - Part 1: Interface architecture and general recommendations