I.S. CWA 14644:2003

Foreword
Introduction
1 Scope
2 Normative References
3 Definitions and Abbreviations
  3.1 Definitions
      3.1.1 Quality
      3.1.2 Quality Assessment
      3.1.3 Quality Assurance
      3.1.4 Quality Management
      3.1.5 Standards
  3.2 Acronyms
4 Classification
  4.1 Evaluation of Classification schemes
      4.1.1 Lifecycle MODELS
      4.1.2 Functional Models
  4.2 Classification Scheme
  4.3 Conclusion
  4.4 Analysis
  4.5 Process-oriented approaches
      4.5.1 ETB Quality RESEARCH
      4.5.2 Additional Information
      4.5.3 ETB Quality Criteria
      4.5.4 ESSEN Learning Model
      4.5.5 BAOL Quality Mark for learning centres
      4.5.6 DESIRE - Development of a European Service
             for Information on Research and Education
      4.5.7 QAA Code of Practice
      4.5.8 EQUIS Model
      4.5.9 FQM Excellence Model
      4.5.10 EFQM Excellence Model/QAA
      4.5.11 National Grid for Learning (NGfL)
      4.5.12 ISO 9000 Mapping
      4.5.13 Education for Performance Excellence
      4.5.14 Survey of process oriented approaches in
             Germany
  4.6 Product-oriented approaches
      4.6.1 Erlangen Catalog
      4.6.2 American Society for Training & Development:
             E-Learning Certification
  4.7 Learning Resource Transparency
      4.7.1 Transparency and information for the learner
             in quality assurance approaches
      4.7.2 Standard Analysis
  4.8 Conclusion
5 Synthesis
  5.1 Proposal for a new quality assurance Framework
6 Recommendations
  6.1 Recommendation 1: European Quality Standard
  6.2 Recommendation 2: Learning Resource Transparency
  6.3 Recommendation 3: Internationalization
  6.4 Recommendation 4: Quality Assurance Repository
  6.5 Recommendation 5: Tool-Based Quality Assurance
  6.6 Recommendation 6: Promotion
7 Useful Resources
  7.1 Theories, Methods, Concepts
  7.2 Best-Practice
  7.3 Projects & Examples