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I.S. EN 14137:2003

Withdrawn
Withdrawn

A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.

POSTAL SERVICES - QUALITY OF SERVICE - MEASUREMENT OF LOSS OF REGISTERED MAIL AND OTHER TYPES OF POSTAL SERVICE USING A TRACK AND TRACE SYSTEM
Available format(s)

Hardcopy , PDF

Withdrawn date

05-12-2014

Language(s)

English

Published date

11-28-2003

Preview

For Harmonized Standards, check the EU site to confirm that the Standard is cited in the Official Journal.

Only cited Standards give presumption of conformance to New Approach Directives/Regulations.

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Measurement
  4.1 General
  4.2 Minimum period before an item is considered to be
      lost or substantially delayed
  4.3 Calculation of number of lost or substantially
      delayed items
  4.4 Information to be recorded for domestic mail
  4.5 Information to be recorded for cross-border mail
5 Methodology
  5.1 Monitoring system
  5.2 Items not reported as delivered
  5.3 Items incorrectly recorded as delivered
  5.4 Items not recorded on the monitoring system
  5.5 Accuracy requirements
6 Reporting
  6.1 General
  6.2 Domestic mail
  6.3 Cross-border mail
7 Quality control
Annex A (normative) Calculation of accuracy
        A.1 Calculation of loss rate
        A.2 Accuracy of the loss rate
        A.3 Estimation of accuracy
Annex B (informative) Calculation of loss of registered
        mail
Bibliography

Covers methods for measuring the level of loss and substantial delay of domestic and cross-border registered letter mail, collected, processed and delivered by postal service providers.

DocumentType
Standard
Pages
27
PublisherName
National Standards Authority of Ireland
Status
Withdrawn

Standards Relationship
UNI EN 14137 : 2004 Identical
EN 14137:2003 Identical
SN EN 14137 : 2003 Identical
UNE-EN 14137:2004 Identical
BS EN 14137:2003 Identical
NF EN 14137 : 2004 Identical
NEN EN 14137 : 2003 Identical
DIN EN 14137:2004-01 Identical

ISO 19011:2011 Guidelines for auditing management systems
EN 13850:2012 Postal Services - Quality of Services - Measurement of the transit time of end-to-end services for single piece priority mail and first class mail
EN 14012:2008 Postal services - Quality of service - Complaints handling principles
EN ISO 9001:2015 Quality management systems - Requirements (ISO 9001:2015)
EN 45020 : 2006 STANDARDIZATION AND RELATED ACTIVITIES - GENERAL VOCABULARY

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