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ISO 10001:2018

Current
Current

The latest, up-to-date edition.

Quality management — Customer satisfaction — Guidelines for codes of conduct for organizations
Available format(s)

Hardcopy , PDF , PDF 3 Users , PDF 5 Users , PDF 9 Users

Language(s)

English, French, Spanish, Castilian

Published date

07-16-2018

This document gives guidelines for planning, designing, developing, implementing, maintaining and improving customer satisfaction codes of conduct.

This document is applicable to product- and service-related codes containing promises made to customers by an organization concerning its behaviour. Such promises and related provisions are aimed at enhanced customer satisfaction. Annex A provides simplified examples of components of codes for different organizations.

NOTE Throughout this document, the terms "product" and "service" refer to the outputs of an organization that are intended for, or required by, a customer.

This document is intended for use by any organization regardless of its type or size, or the products and services it provides, including organizations that design customer satisfaction codes of conduct for use by other organizations. Annex C gives guidance specifically for small businesses.

This document is aimed at customer satisfaction codes of conduct concerning individual customers purchasing or using goods, property or services for personal or household purposes, although it is applicable to all customer satisfaction codes of conduct.

This document does not prescribe the substantive content of customer satisfaction codes of conduct, nor does it address other types of codes of conduct, such as those that relate to the interaction between an organization and its personnel, or between an organization and its suppliers.

Committee
ISO/TC 176/SC 3
DocumentType
Standard
Pages
22
PublisherName
International Organization for Standardization
Status
Current
Supersedes

Standards Relationship
UNI ISO 10001:2019 Identical
UNE-ISO 10001:2019 Identical
DIN ISO 10001:2019-07 Identical
I.S. ISO 10001:2018 Identical
NEN ISO 10001 : 2018 Identical
BS ISO 10001:2018 Identical
NS-ISO 10001:2018 Identical
CSA ISO 10001:20 Identical
PN-ISO 10001:2020-06 Identical
SS-ISO 10001:2019 Identical
JIS Q 10001:2019 Identical
ÖNORM ISO 10001:2023 07 15 Identical

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