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ISO 10014:2021

Current
Current

The latest, up-to-date edition.

Quality management systems Managing an organization for quality results Guidance for realizing financial and economic benefits
Available format(s)

Hardcopy , PDF , PDF 3 Users , PDF 5 Users , PDF 9 Users

Language(s)

English, French, Spanish, Castilian

Published date

04-20-2021

This document gives guidelines for realizing financial and economic benefits by applying a top-down structured approach to achieving financial and economic benefits. The structured approach uses the quality management principles and quality management system described in the ISO 9000 family of management system standards to:

a) monitor and manage trends in key performance metrics;

b) take improvement action based on the observed metrics.

This document is directed specifically to the top management of an organization.

This document is applicable to any organization, whether from the public, private or not-for-profit sector, regardless of its business model, revenue, number of employees, diversity of product and service offerings, organizational culture, complexity of processes, place or number of locations.

This document complements ISO9001:2015 and ISO9004:2018 for performance improvements and provides examples of achievable benefits from the application of concepts in those standards. This document identifies associated practical management methods and tools to assist in realizing the benefits.

DocumentType
Standard
Pages
19
ProductNote
THIS STANDARD ALSO REFERS TO ISO 10009, ISO 10017
PublisherName
International Organization for Standardization
Status
Current
Supersedes

Standards Relationship
NS-ISO 10014:2021 Identical
NF ISO 10014:2021 Identical
UNI ISO 10014:2021 Identical
PN-ISO 10014:2022-11 Identical
AS/NZS ISO 10014:2022 Identical
IS/ISO 10014 : 2021 Identical
UNE-ISO 10014:2021 Identical

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