Information technology — Service management — Part 6: Requirements for bodies providing audit and certification of service management systems

Available format(s)

Hardcopy , PDF , PDF 3 Users , PDF 5 Users , PDF 9 Users

Language(s)

English

Published date

06-06-2017

Publisher

International Organization for Standardization

ISO/IEC 20000-6:2017 specifies requirements and provides guidance for certification bodies providing audit and certification of an SMS in accordance with ISO/IEC 20000‑1. It does not change the requirements specified in ISO/IEC 20000‑1. ISO/IEC 20000-6:2017 can also be used by accreditation bodies for accreditation of certification bodies.

A certification body providing SMS certification is expected to be able to demonstrate fulfilment of the requirements specified in ISO/IEC 20000-6:2017, in addition to the requirements in ISO/IEC 17021‑1.

DocumentType	Standard
Pages	13
PublisherName	International Organization for Standardization
Status	Current

Standards	Relationship
BS ISO/IEC 20000-6:2017	Identical
NEN ISO/IEC 20000-6 : 2017	Identical
AS/NZS ISO/IEC 20000.6:2019	Identical
INCITS/ISO/IEC 20000-6:2017(R2023)	Identical
INCITS/ISO/IEC 20000-6 : 2018	Identical

ISO/IEC 27001:2013	Information technology — Security techniques — Information security management systems — Requirements
ISO/IEC TR 20000-12:2016	Information technology Service management Part 12: Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: CMMI-SVC
ISO/IEC TR 90006:2013	Information technology Guidelines for the application of ISO 9001:2008 to IT service management and its integration with ISO/IEC 20000-1:2011
AS/NZS ISO/IEC 20000.3:2020	Information technology - Service management Guidance on scope definition and applicability of AS/NZS ISO/IEC 20000.1
AS/NZS ISO/IEC 20000.1:2019	Information technology - Service management Service management system requirements
ISO/IEC 27006:2015	Information technology — Security techniques — Requirements for bodies providing audit and certification of information security management systems
AS/NZS ISO/IEC 20000.10:2019	Information technology - Service management Concepts and vocabulary
ISO/IEC TR 20000-9:2015	Information technology Service management Part 9: Guidance on the application of ISO/IEC 20000-1 to cloud services
ISO/IEC 17011:2004	Conformity assessment General requirements for accreditation bodies accrediting conformity assessment bodies
ISO/IEC 20000-1:2011	Information technology Service management Part 1: Service management system requirements
ISO/IEC 20000-2:2012	Information technology Service management Part 2: Guidance on the application of service management systems
ISO/IEC 20000-3:2012	Information technology Service management Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1
AS/NZS ISO/IEC 20000.2:2020	Information technology - Service management Guidance on the application of service management systems
ISO/IEC TR 20000-11:2015	Information technology Service management Part 11: Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: ITIL
ISO/IEC 27013:2015	Information technology Security techniques Guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1
ISO/IEC TR 20000-10:2015	Information technology Service management Part 10: Concepts and terminology
AS ISO 22313:2020	Security and resilience - Business continuity management systems - Guidance on the use of ISO 22301
ISO/IEC 17021-1:2015	Conformity assessment Requirements for bodies providing audit and certification of management systems Part 1: Requirements