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NBN ISO 10004 : 2014

Current
Current

The latest, up-to-date edition.

QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR MONITORING AND MEASURING
Published date

07-07-2014

Gives guidance in defining and implementing processes to monitor and measure customer satisfaction.

DevelopmentNote
Dutch edition issued in July 2014. (08/2014)
DocumentType
Standard
PublisherName
Belgian Standards
Status
Current

Standards Relationship
ISO 10004:2012 Identical

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