NEN ISO 18091 : 2019
Current
The latest, up-to-date edition.
Quality management systems - Guidelines for the application of ISO 9001 in local government
Hardcopy
English
04-09-2019
NEN-ISO 18091 specifies requirements for a quality management system when an organization: a) needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and b) aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.
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