S.R. CEN/TS 16880:2015
Current
The latest, up-to-date edition.
SERVICE EXCELLENCE - CREATING OUTSTANDING CUSTOMER EXPERIENCES THROUGH SERVICE EXCELLENCE
Hardcopy , PDF
English
01-01-2015
National Foreword
European foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Relevance and benefits of service excellence
5 Principles of service excellence
6 Service excellence model
7 Elements of the service excellence model
Bibliography
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