USER GROUP; CONSIDERATION FOR SELECTING SUITABLE TELECOMMUNICATION SERVICES AND FOR COMPARING AND BENCHMARKING DIFFERENT SERVICE OFFERS FROM THE USER'S PERSPECTIVE

Available format(s)

Hardcopy , PDF

Language(s)

English

Publisher

European Telecommunications Standards Institute

Intellectual Property Rights
Foreword
Introduction
1 Scope
2 References
  2.1 Normative references
  2.2 Informative references
3 Definitions and abbreviations
  3.1 Definitions
  3.2 Abbreviations
4 Overview
5 Identification of users' needs
6 Interoperability issues in a multi-service/provider environment
7 Basic concept of telecommunication services
  7.1 Telecommunications infrastructure
  7.2 Service generation
8 Collection and availability of needed information
9 Useful references
Annex A: Process of selecting a service
History

Gives an overview on aspects that need to be considered by users when comparing various telecommunication service offers and selecting telecommunication service offers that fulfill their needs.

Committee	USER
DocumentType	Standard
Pages	16
PublisherName	European Telecommunications Standards Institute
Status	Current

TR 102 535 : 1.1.2	HUMAN FACTORS (HF); GUIDELINES FOR REAL-TIME PERSON-TO-PERSON COMMUNICATION SERVICES; FUTURE REQUIREMENTS
ETR 160 : 20001	HUMAN FACTORS (HF); HUMAN FACTORS ASPECTS OF MULTIMEDIA TELECOMMUNICATIONS
TS 102 250-1 : 2.2.1	SPEECH AND MULTIMEDIA TRANSMISSION QUALITY (STQ); QOS ASPECTS FOR POPULAR SERVICES IN MOBILE NETWORKS; PART 1: ASSESSMENT OF QUALITY OF SERVICE
EG 202 086 : 2.0.0	SPEECH PROCESSING, TRANSMISSION AND QUALITY ASPECTS (STQ); OBJECTIVES AND PRINCIPLES FOR THE TRANSMISSION PERFORMANCE OF MULTIPLE INTERCONNECTED NETWORKS THAT AIM TO PROVIDE "TRADITIONAL QUALITY" TELEPHONY SERVICES
EG 202 057-2 : 1.3.2	SPEECH AND MULTIMEDIA TRANSMISSION QUALITY (STQ); USER RELATED QOS PARAMETER DEFINITIONS AND MEASUREMENTS; PART 2: VOICE TELEPHONY, GROUP 3 FAX, MODEM DATA SERVICES AND SMS
EG 202 057-4 : 1.2.1	SPEECH PROCESSING, TRANSMISSION AND QUALITY ASPECTS (STQ); USER RELATED QOS PARAMETER DEFINITIONS AND MEASUREMENTS; PART 4: INTERNET ACCESS
EG 201 219 : 1.3.1	USER REQUIREMENTS; GUIDELINES ON THE CONSIDERATION OF USER REQUIREMENTS WHEN MANAGING THE STANDARDIZATION PROCESS
TR 102 430 : 1.1.1	SPEECH PROCESSING, TRANSMISSION AND QUALITY ASPECTS (STQ); BASIC ISSUES CONCERNING THE QUALITY OF SPEECH OVER PACKET TECHNOLOGY (BOTH INTERNET AND NEXT GENERATION NETWORKS)
EG 201 769 : 1.1.2	SPEECH PROCESSING, TRANSMISSION & QUALITY ASPECTS (STQ); QOS PARAMETER DEFINITIONS AND MEASUREMENTS; PARAMETERS FOR VOICE TELEPHONY SERVICE REQUIRED UNDER THE ONP VOICE TELEPHONY DIRECTIVE 98/10/EC
TS 102 250-2 : 2.4.1	SPEECH AND MULTIMEDIA TRANSMISSION QUALITY (STQ); QOS ASPECTS FOR POPULAR SERVICES IN MOBILE NETWORKS; PART 2: DEFINITION OF QUALITY OF SERVICE PARAMETERS AND THEIR COMPUTATION
EG 202 009-3 : 1.3.1	USER GROUP; QUALITY OF ICT SERVICES; PART 3: TEMPLATE FOR SERVICE LEVEL AGREEMENTS (SLA)
EG 202 009-1 : 1.3.1	USER GROUP; QUALITY OF TELECOM SERVICES; PART 1: METHODOLOGY FOR IDENTIFICATION OF INDICATORS RELEVANT TO THE USERS
TR 102 126 : 1.1.1	SPEECH PROCESSING, TRANSMISSION AND QUALITY ASPECTS (STQ); IMPLEMENTATION OF QOS PARAMETER MEASUREMENTS ACCORDING TO ETSI EG 201 769
EG 202 534 : 1.1.3	HUMAN FACTORS (HF); GUIDELINES FOR REAL-TIME PERSON-TO-PERSON COMMUNICATION SERVICES
EG 202 057-1 : 1.3.1	SPEECH PROCESSING, TRANSMISSION AND QUALITY ASPECTS (STQ); USER RELATED QOS PARAMETER DEFINITIONS AND MEASUREMENTS; PART 1: GENERAL
EG 202 009-2 : 1.3.1	USER GROUP; QUALITY OF TELECOM SERVICES; PART 2: USER RELATED INDICATORS ON A SERVICE SPECIFIC BASIS
TR 102 521 : 1.1.1	SPEECH PROCESSING, TRANSMISSION AND QUALITY ASPECTS (STQ); SUPPORT TO TC EMTEL FOR QOS AND TRANSMISSION QUALITY ASPECTS FOR END-TO-END SERVICES
EG 202 057-3 : 1.1.1	SPEECH PROCESSING, TRANSMISSION AND QUALITY ASPECTS (STQ); USER RELATED QOS PARAMETER DEFINITIONS AND MEASUREMENTS; PART 3: QOS PARAMETERS SPECIFIC TO PUBLIC LAND MOBILE NETWORKS (PLMN)