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ETSI
TR 102 854 : 1.1.1

TR 102 854 : 1.1.1

Current

Current

The latest, up-to-date edition.

USER GROUP; THE ASSESSMENT OF THE OVERALL QUALITY OF SERVICES (QOS) AS PERCEIVED BY THE USERS; REVIEW OF PRACTICAL EXAMPLES OF SERVICE QOS ASSESSMENTS

Available format(s)

Hardcopy , PDF

Publisher

European Telecommunications Standards Institute

Intellectual Property Rights
Foreword
Introduction
1 Scope
2 References
3 Definitions, symbols and abbreviations
4 Overall organization of the QoS information
5 Representation of the results within each CRS
6 Representation of the QoS results for the various
  CRS of a particular service
Annex A - Bibliography
History

Specifies in EG 202 843 can be implemented using QoS assessments from different sources resulting of various surveys among end-users to compare the QoS of services provided by different Service Providers (SP).

Committee
USER
DocumentType
Standard
Pages
49
PublisherName
European Telecommunications Standards Institute
Status
Current

EG 202 934 : 1.1.2 USER GROUP; THE ASSESSMENT OF THE OVERALL QUALITY OF SERVICES (QOS) AS PERCEIVED BY THE USERS; DEFINITION OF QOS INDEXES FOR ALL THE CUSTOMER RELATIONSHIP STAGES

EG 202 934 : 1.1.2 USER GROUP; THE ASSESSMENT OF THE OVERALL QUALITY OF SERVICES (QOS) AS PERCEIVED BY THE USERS; DEFINITION OF QOS INDEXES FOR ALL THE CUSTOMER RELATIONSHIP STAGES
ES 202 765-4 : 1.2.1 SPEECH AND MULTIMEDIA TRANSMISSION QUALITY (STQ); QOS AND NETWORK PERFORMANCE METRICS AND MEASUREMENT METHODS; PART 4: INDICATORS FOR SUPERVISION OF MULTIPLAY SERVICES
EG 202 843 : 1.2.1 USER GROUP; QUALITY OF ICT SERVICES; DEFINITIONS AND METHODS FOR ASSESSING THE QOS PARAMETERS OF THE CUSTOMER RELATIONSHIP STAGES OTHER THAN UTILIZATION
EG 202 009-1 : 1.3.1 USER GROUP; QUALITY OF TELECOM SERVICES; PART 1: METHODOLOGY FOR IDENTIFICATION OF INDICATORS RELEVANT TO THE USERS
TS 102 852 : 1.1.2 USER GROUP; QUALITY OF ICT SERVICES; ASSESSMENT PROCESS OF THE QOS PARAMETERS OF THE CUSTOMER RELATIONSHIP STAGES
ES 202 765-2 : 1.2.1 SPEECH AND MULTIMEDIA TRANSMISSION QUALITY (STQ); QOS AND NETWORK PERFORMANCE METRICS AND MEASUREMENT METHODS; PART 2: TRANSMISSION QUALITY INDICATOR COMBINING VOICE QUALITY METRICS

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PDF - English
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