Name: UNI EN 15221-3 : 2011
Brand: UNI

FACILITY MANAGEMENT - PART 3: GUIDANCE ON QUALITY IN FACILITY MANAGEMENT

Published date

12-13-2011

Publisher

Ente Nazionale Italiano di Unificazione (UNI)

Foreword
Common Introduction for the European Standards
EN 15221-3, EN 15221-4, EN 15221-5 and EN 15221-6
0 Introduction to Guidance on quality in Facility Management
1 Scope
2 Normative references
3 Terms, definitions and abbreviations
4 Basics of quality management
5 Process of quality management
Annex A (informative) - GAP-Model
Annex B (informative) - Additional information and
recommendation for measurement metrics
Bibliography

Gives a guideline how to measure, achieve and improve quality in FM.

Committee	SC 3
DocumentType	Standard
PublisherName	Ente Nazionale Italiano di Unificazione (UNI)
Status	Current

Standards	Relationship
EN 15221-3:2011	Identical

EN 15221-4:2011	Facility Management - Part 4: Taxonomy, Classification and Structures in Facility Management
EN 15221-5:2011	Facility Management - Part 5: Guidance on Facility Management processes
EN ISO 9001:2015	Quality management systems - Requirements (ISO 9001:2015)
ISO 9004:2009	Managing for the sustained success of an organization A quality management approach
EN 15221-1:2006	Facility Management - Part 1: Terms and definitions
ISO 9001:2015	Quality management systems — Requirements
ISO 9000:2015	Quality management systems — Fundamentals and vocabulary
EN 15643-2:2011	Sustainability of construction works - Assessment of buildings - Part 2: Framework for the assessment of environmental performance
EN 15221-2:2006	Facility Management - Part 2: Guidance on how to prepare Facility Management agreements
EN ISO 9000:2015	Quality management systems - Fundamentals and vocabulary (ISO 9000:2015)