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UNI ISO 10002 : 2006

Superseded
Superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

View Superseded by
superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR COMPLAINTS HANDLING IN ORGANIZATIONS
Superseded date

03-06-2019

Published date

01-01-2006

Publisher

Ente Nazionale Italiano di Unificazione (UNI)

Gives guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance, and improvement.

DocumentType
Standard
PublisherName
Ente Nazionale Italiano di Unificazione (UNI)
Status
Superseded
SupersededBy

Standards Relationship
ISO 10002:2014 Identical

UNI/TR 11486 : 2013 QUALITY MANAGEMENT SYSTEM - GUIDELINES FOR THE APPLICATION OF UNI EN ISO 9001:2008 IN LIBRARIES
UNI/TR 11335 : 2009 QUALITY MANAGEMENT SYSTEMS
UNI/TR 11217 : 2010 QUALITY MANAGEMENT SYSTEMS - GUIDELINES FOR THE APPLICATION OF UNI EN ISO 9001:2008 IN LOCAL GOVERNMENT
UNI/TR 11346 : 2010 QUALITY MANAGEMENT SYSTEMS - GUIDELINES FOR THE APPLICATION OF UNI EN ISO 9001:2008 TO THE ORGANIZATIONS THAT PROVIDE SERVICES

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