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UNI ISO 10018 : 2013

Superseded
Superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

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superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

QUALITY MANAGEMENT - GUIDELINES ON PEOPLE INVOLVEMENT AND COMPETENCE
Superseded date

09-17-2022

Published date

01-01-2013

INTRODUZIONE
1 SCOPO E CAMPO DI APPLICAZIONE
2 RIFERIMENTI NORMATIVI
3 TERMINI E DEFINIZIONI
4 GESTIONE DEL COINVOLGIMENTO E DELLA
  COMPETENZA DELLE PERSONE
5 RESPONSABILIT? DELLA DIREZIONE
6 GESTIONE DELLE RISORSE
7 REALIZZAZIONE DEL PRODOTTO
8 MISURAZIONE, ANALISI E MIGLIORAMENTO
APPENDICE A (informativa) - FATTORI CHE HANNO
            UN'INFLUENZA SUL COINVOLGIMENTO E
            SULLA COMPETENZA DELLE PERSONE
APPENDICE B (informativa) - AUTOVALUTAZIONE
BIBLIOGRAFIA

Gives guidance on engaging people in an organization's quality management system, and on enhancing their involvement and competence within it.

DevelopmentNote
Italian version issued in APRIL 2013. (05/2013)
DocumentType
Standard
PublisherName
Ente Nazionale Italiano di Unificazione (UNI)
Status
Superseded
SupersededBy

Standards Relationship
ISO 10018:2012 Identical

ISO 10001:2007 Quality management Customer satisfaction Guidelines for codes of conduct for organizations
ISO 19011:2011 Guidelines for auditing management systems
ISO 10015:1999 Quality management Guidelines for training
ISO/TR 10017:2003 Guidance on statistical techniques for ISO 9001:2000
ISO 10004:2012 Quality management Customer satisfaction Guidelines for monitoring and measuring
ISO 10003:2007 Quality management Customer satisfaction Guidelines for dispute resolution external to organizations
ISO 10002:2014 Quality management Customer satisfaction Guidelines for complaints handling in organizations
ISO 9004:2009 Managing for the sustained success of an organization A quality management approach
ISO 9001:2015 Quality management systems — Requirements
ISO 9000:2015 Quality management systems — Fundamentals and vocabulary

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