Collection and Storage of Personal Information
In the course of our business, personal information such as names, addresses, may be collected and held, for use in fulfilling the primary purposes intended. This includes information required to provide customers and others with products and services. Information retained on our database is also used to inform stakeholders and customers of relevant developments in procedures or products which we believe is either necessary or will assist in the use of the product or service we offer. Unless we are informed otherwise, we will continue to use the information collected in this manner. Accuracy of information is important to us and changes or corrections to information held will be welcomed at any time.
Normally we collect information from the persons concerned and they are under no obligation to provide it. However without certain information we may be unable to provide the products and services, or facilitate the preferred payment method. Most personal information is stored in-house. In some cases, such as certain web-based services that are contracted out, necessary contractual measures are taken to protect this information.
All reasonable steps are taken to protect the security of the personal information held, be it stored in electronic or hard copy form. Access is available to the person whose information is held, subject to the payment of reasonable expenses incurred in extracting such information. Access to personal information can be arranged by contacting:
The Privacy Officer
Suite 3, 610 Winters Avenue Paramus
New Jersey 07652
Ph: 201-986-1131 / 888-454-2688
All complaints under this policy will be treated seriously, dealt with promptly in a confidential manner and may not be used to affect the provision of any goods or services either requested or contracted to be supplied to the complainant.
Complaints under this policy are those that relate to collection of personal information or how it is collected, stored, used or disclosed. All staff undertake training on privacy and the person receiving the complaint will attempt to resolve the complaint, forwarding information on actions taken to the Privacy Officer. Complaints will be recorded and reported in the Compliance Report to the Board.
Complaints concerning the privacy practices or about how personal information is managed, may be forwarded at any time to the Privacy Officer.
All documentation, whether electronic or printed, generated by or on behalf of the company from which personal information may be collected as a part of the transaction process the primary purpose of which is to provide products or services, will carry the following statement concerning privacy:
SAI Global respects stakeholders' privacy at all times. When processing your order or application we collect personal information about you for the primary purpose of providing you with a high level of customer service. We may also use this information to inform you of other related products and services which may be available.