Making Change Work: Practical Tools for Overcoming Human Resistance to Change

Available format(s)

Hardcopy

Language(s)

English

Published date

01-01-2004

Publisher

American Society of Quality Control

All successful organizations regularly use change to improve processes and increase performance. Not all organizations are in a position to make these changes effectively and efficiently, and for many their efforts often fall short of the intended goals. The price of a failed change effort can be steep, both monetarily and in a loss of credibility. This book will first provide tools to measure your organization’s readiness to change, helping make sure that the efforts will not be doomed to fail from the beginning. It will then provide many tools to apply sequentially and logically in order to gain acceptance of the change throughout the organization. The book addresses buy-in, acceptance, motivation, anticipation, fear, uncertainty, and all the other messy human considerations that cause change to fail in the real world.
Author: Brien Palmer.