ASQ Q10002:2004
Current
The latest, up-to-date edition.
Quality Management - Customer Satisfaction - Guidelines For Complaints Handling In Organizations
Hardcopy , PDF
English
15-02-2008
Provides guidance for the design and implementation of an effective and efficient complaints-handling process for all types of commercial or non-commercial activities, including those related to electronic commerce. It is intended to benefit an organization and its customers, complainants, and other interested parties.
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