Code of practice for customer service

Available format(s)

Hardcopy , PDF

Superseded date

07-05-2020

Language(s)

English

Published date

31-01-2014

Publisher

British Standards Institution

Foreword
Introduction
1 Scope
2 Terms and definitions
3 Customer service principles
4 Customer service strategy and culture
5 Resources, people and technology
6 Customer service process
7 Performance review and improvement
Bibliography

Describes principles for establishing and maintaining an effective customer service culture and mindset in an organization of any size, geographical location or business sector.

Committee	SVS/0
DevelopmentNote	Supersedes BS 8477(2007) & 13/30270857 DC. (01/2014)
DocumentType	Standard
Pages	28
PublisherName	British Standards Institution
Status	Superseded

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