CAN/CSA-ISO/IEC 30105-5:18
Current
The latest, up-to-date edition.
Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 5: Guidelines (Adopted ISO/IEC 30105-5:2016, first edition, 2016-11-15)
Hardcopy , PDF
English
01-01-2018
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Purpose
5 ITES-BPO process context
6 ITES-BPO process structure
7 Stakeholders and stakeholder value
definition
8 Process reference model
9 Process assessment model
10 Framework for assessment of process
capability
11 Organization maturity model
12 Process capability assessment
13 Process risk determination
14 Process improvement
Bibliography
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