CSA B480 : 2002 : R2013
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
CUSTOMER SERVICE STANDARD FOR PEOPLE WITH DISABILITIES
Hardcopy , PDF
15-04-2018
English
01-01-2013
Preface
0. Introduction
1. Scope
2. Reference Publications and Definitions
3. General Requirements
4. Customer Service
5. Meeting the Needs of Customers with Disabilities
6. ISO 9000 Quality Management Principles
Appendices
A - Human Rights Codes
B - Incidence of Disabilities in Canada
C - Service Organizations and Reference Material
D - Customer Complaints
E - Training Outline
F - Barrier-Free Built Environments
G - Use of Appropriate Language
H - The ISO Family of Quality Management System Documents
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