I.S. CWA 14924-4:2004
Withdrawn
A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.
EUROPEAN GUIDE TO GOOD PRACTICE IN KNOWLEDGE MANAGEMENT - PART 4: GUIDELINES FOR MEASURING KM
Hardcopy , PDF
13-05-2021
English
01-01-2004
Foreword
Introduction
1 Why Measure Knowledge and KM?
2 What could be measured: KM Results and KM Activities
3 How to measure KM: Strategies and tactics
3.1 General overview
3.1.1 Intangible Assets Monitor (AIM)
3.1.2 Skandia Navigator
3.1.3 Patton approach
3.1.4 Measuring collective knowledge
3.1.5 Real option valuation of knowledge assets
3.1.6 Table of methods and tools for collective
knowledge evaluation
3.2 Measuring results: Direct measures
3.3 Measuring activities: Indirect measures
4 Examples of typical measures, and Key Performance
Indicators
5 Appendix 1: Example of a diagnostic tool: Knowledge
Quick Scan
6 Appendix 2: References
Annex A: Work Items as described in the CEN/ISSS Workshop
Business Plan
Annex B: Bibliography
Annex C: Acknowledgements
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