ISO 23592:2021
Current
The latest, up-to-date edition.
Service excellence Principles and model
Hardcopy , PDF 1 User , PDF 3 Users , PDF 5 Users , PDF 9 Users
French, English
17-06-2021
This document specifies service excellence terminology, principles and model to achieve outstanding customer experience and sustainable customer delight. It does not focus on the provision of basic customer service but on the provision of excellent service.
This document applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.
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