NEN EN 14508 : 2016
Current
The latest, up-to-date edition.
POSTAL SERVICES - QUALITY OF SERVICE - MEASUREMENT OF THE TRANSIT TIME OF END-TO-END SERVICES FOR SINGLE PIECE NON-PRIORITY MAIL AND SECOND CLASS MAIL
12-01-2013
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Methodology
4.1 General
4.2 Calculation and presentation of transit time
4.3 Service performance indicators
5 Real mail studies
6 Geographical stratification
7 Estimation of transit time
7.1 General
7.2 Accuracy
8 Test mail characteristics
9 Report
10 Quality control and auditing
Bibliography
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