SANS 990-3:2020(R2020)
Current
Current
The latest, up-to-date edition.
Specifies generic requirements for quality operational practices in the business process outsourcing and offshoring sector (the BPO&O sector), including captive operations relating to back-office processing operations, in any sector of industry, regardless of type and size, where any such operation needs to demonstrate the ability to provide clients and customers with products or services (or both) of consistent quality that continuously and proactively satisfy clients and customers, needs to demonstrate that it complies with applicable legal and regulatory requirements, and strives continuously to enhance client (for outsourced services), organizational (for captive services) and customer satisfaction through the effective application of this recommended practice and the continual improvement of operational practices.
Available format(s)
Hardcopy
Language(s)
English
Published date
05-06-2020
Publisher
| Committee |
TC 273
|
| DocumentType |
Standard
|
| ISBN |
978-0-626-38577-4
|
| Pages |
0
|
| PublisherName |
South African Bureau of Standards
|
| Status |
Current
|
| Supersedes |
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