AUTOMOTIVE SERVICES - SPECIFICATION FOR VEHICLE DAMAGE REPAIR PROCESSES

Available format(s)

Hardcopy , PDF

Language(s)

English

Published date

01-01-2014

Publisher

British Standards Institution

Foreword
1 Scope
2 Terms and definitions
3 Repair process
4 Repair process management
5 Claims of conformity
6 Complaints procedure
Annexes
Annex A (normative) - Repair categories - Definitions,
required skills, tools and equipment
Bibliography

Describes requirements for automotive vehicle damage repair processes undertaken at fixed facilities or through provision of a mobile service and includes requirements for: a) repair processes; b) competence of personnel; c) tools and equipment; d) parts and controlled consumables; e) repair process management; f) quality control; and g) complaints procedure.

Committee	SVS/20
DevelopmentNote	Supersedes BS PAS 125(2011) & 14/30294640 DC. (11/2014) 2014 Edition Re-Issued in September 2016 & incorporates AMD 1 2016. Supersedes 16/30343207 DC. (09/2016)
DocumentType	Standard
Pages	20
PublisherName	British Standards Institution
Status	Current
Supersedes	BS PAS 125(2011) : 2011 16/30343207 DC : 0 14/30294640 DC : 0

BS AU 242a:1998	Automotive windscreen repair. Code of practice
BS ISO 10002:2014	Quality management. Customer satisfaction. Guidelines for complaints handling in organizations