BS ISO 16355-4:2017
Current
The latest, up-to-date edition.
Applications of statistical and related methods to new technology and product development process Analysis of non-quantitative and quantitative Voice of Customer and Voice of Stakeholder
Hardcopy , PDF
English
28-02-2017
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Basic concepts of QFD
5 Integration of VOC and VOS
analysis and product
development methods
6 Types of QFD projects
7 VOC and VOS analysis team membership
8 Seven management and planning tools
9 Analysis of the voice of customer
(VOC) or voice
of stakeholder (VOS)
10 Structuring information sets
11 Prioritization
12 Quantification
Bibliography
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