DIN ISO 10002:2019-07
Current
Current
The latest, up-to-date edition.
Quality management- Customer satisfaction- Guidelines for complaints handling in organizations (ISO10002:2018)
Available format(s)
Hardcopy , PDF
Language(s)
German, English
Published date
01-07-2019
This document gives guidelines for the process of complaints handling related to products and services within an organization, including planning, design, development, operation, maintenance and improvement.
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