SANS 20000-4:2014(R2019)
Current
Current
The latest, up-to-date edition.
Information technology - Service management - Part 4: Process reference model
Available format(s)
Hardcopy
Language(s)
English
Published date
13-12-2019
Publisher
Defines a process reference model comprising a set of processes, desribed terms of process purpose and outcomes that demonstrate coverage of the requirements of ISO/IEC 20000-1 (published in South Africa as an identical adoption under the designation SANS 20000-1).
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