UNI EN 14097 : 2002

Foreword
Introduction
1 Scope
2 Normative references
3 Terms, definitions and abbreviated terms
   3.1 Terms and definitions
   3.2 Abbreviated terms
4 Non-conformance control system - Basic requirements
   4.1 General principles
   4.2 Non-conformance classes
   4.3 Non-conformance review board (NRB)
   4.4 Non-conformance dispositions
   4.5 Interfaces with internal non-conformance
        reporting and processing
5 Non-conformance processing requirements
   5.1 General
   5.2 Immediate actions
   5.3 Reporting and recording
   5.4 Processing by internal NRB
   5.5 Processing by customer NRB
   5.6 Corrective and preventive actions
   5.7 Implementation of actions and non-conformance
        close-out
6 Special non-conformance control requirements
   6.1 EEE component non-conformances
   6.2 Software non-conformances
   6.3 Operational non-conformances and anomalies
7 Documentation requirements
   7.1 Non-conformance report (NCR)
   7.2 Formats for internal non-conformance reporting
   7.3 Non-conformance summary status report
8 Quality record requirements
   8.1 Non-conformance records
   8.2 Non-conformance database
   8.3 Analysis of records
Annex A (informative) Non-conformance processing flow
        chart
Annex B (normative) Generic NCR form and NCR data
        requirements
Bibliography