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UNI EN ISO 18295-1 : 2017

Current

Current

The latest, up-to-date edition.

CUSTOMER CONTACT CENTRES - PART 1: REQUIREMENTS FOR CUSTOMER CONTACT CENTRES

Published date

16-11-2017

Defines service requirements for customer contact centres.

Committee
CT 40
DevelopmentNote
Supersedes UNI EN 15838. (12/2017)
DocumentType
Standard
PublisherName
Ente Nazionale Italiano di Unificazione (UNI)
Status
Current
Supersedes

Standards Relationship
ISO 18295-1:2017 Identical
EN ISO 18295-1:2017 Identical

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