UNI ISO 16355-2:2019
Current
Current
The latest, up-to-date edition.
Applications of statistical and related methods to new technology and product development process - Part 2: Non-quantitative approaches for the acquisition of voice of customer and voice of stakeholder
Published date
16-05-2019
This document describes the non-quantitative approaches in the acquisition of voice of customer (VOC) and voice of stakeholder (VOS) and its purpose, and provides recommendations on the use of the applicable tools and methods.
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