UNIVERSAL COMMUNICATIONS IDENTIFIER (UCI); USING UCI TO ENHANCE COMMUNICATIONS FOR DISABLED, YOUNG AND ELDERLY PEOPLE

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English

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European Telecommunications Standards Institute

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Foreword
Introduction
1 Scope
2 References
3 Definitions and abbreviations
  3.1 Definitions
  3.2 Abbreviations
4 Background
  4.1 Benefits of UCI with evolving network architectures
  4.2 UCI in operation
  4.3 Some UCI benefits relevant to disabled, elderly and
      young people
5 Important communication issues identified
  5.1 Requirements focus
  5.2 Accessibility
  5.3 Usability
  5.4 Privacy and trust
  5.5 Control of communications set-up
  5.6 Making a communication
  5.7 Contacting the emergency services
  5.8 Safe communications for children
6 Conclusion
Annex A (informative): Generic user requirements for
        communications systems
      A.1 Notes relating to the user requirements
      A.2 The user requirements
Annex B (informative): Summary of recommendations
      B.1 Requirements focus
      B.2 Accessibility
      B.3 Usability
      B.4 Privacy and trust
      B.5 Control of communications set-up
      B.6 Control of making a communication
      B.7 Contacting the emergency services
      B.8 Safe communications for children
Annex C (informative): Important issues outside the scope
        of UCI
Annex D (informative): Organizations consulted
      D.1 Organizations associated with young children
      D.2 Organizations associated with elderly people
      D.3 Organizations associated with people with disabilities
History

Provides recommendations that address the issues identified in TR 103 073 which identified communications issues experienced by people with disabilities, elderly people and young people up to 12 years of age. The recommendations concentrate on the ways that the UCI additional information field and PUA functionality can be used to enhance the communication experience of these groups of users.

Committee	HF
DocumentType	Standard
Pages	32
PublisherName	European Telecommunications Standards Institute
Status	Current

EG 202 325 : 1.1.1	HUMAN FACTORS (HF); USER PROFILE MANAGEMENT
EG 202 421 : 1.1.1	HUMAN FACTORS (HF); MULTICULTURAL AND LANGUAGE ASPECTS OF MULTIMEDIA COMMUNICATIONS
EG 284 004 : 1.1.2	TELECOMMUNICATIONS AND INTERNET CONVERGED SERVICES AND PROTOCOLS FOR ADVANCED NETWORKING (TISPAN); INCORPORATING UNIVERSAL COMMUNICATIONS IDENTIFIER (UCI) SUPPORT INTO THE SPECIFICATION OF NEXT GENERATION NETWORKS (NGN)
EG 202 423 : 1.1.1	HUMAN FACTORS (HF); GUIDELINES FOR THE DESIGN AND DEPLOYMENT OF ICT PRODUCTS AND SERVICES USED BY CHILDREN
SR 002 564 : 2.0.0	APPLICABILITY OF EXISTING ETSI AND ETSI/3GPP DELIVERABLES TO EHEALTH

TR 102 133 : 1.1.1	HUMAN FACTORS (HF); ACCESS TO ICT BY YOUNG PEOPLE: ISSUES AND GUIDELINES
EG 202 067 : 1.1.1	UNIVERSAL COMMUNICATIONS IDENTIFIER (UCI); SYSTEM FRAMEWORK
EG 201 472 : 1.1.1	HUMAN FACTORS (HF); USABILITY EVALUATION FOR THE DESIGN OF TELECOMMUNICATION SYSTEMS, SERVICES AND TERMINALS
EG 201 940 : 1.1.1	HUMAN FACTORS (HF); USER IDENTIFICATION SOLUTIONS IN CONVERGING NETWORKS
TR 103 073 : 1.1.1	UNIVERSAL COMMUNICATIONS IDENTIFIER (UCI); IMPROVING COMMUNICATIONS FOR DISABLED, YOUNG AND ELDERLY PEOPLE
EG 202 249 : 1.1.1	UNIVERSAL COMMUNICATIONS IDENTIFIER (UCI); GUIDELINES ON THE USABILITY OF UCI BASED SYSTEMS
TR 103 077 : 1.1.1	UNIVERSAL COMMUNICATIONS IDENTIFIER (UCI); MAXIMIZING THE USABILITY OF UCI BASED SYSTEMS
ETR 329 : 20001	HUMAN FACTORS (HF) - GUIDELINES FOR PROCEDURES AND ANNOUNCEMENTS IN STORED VOICE SERVICES (SVS)

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EG 202 301 : 1.1.1

UNIVERSAL COMMUNICATIONS IDENTIFIER (UCI); USING UCI TO ENHANCE COMMUNICATIONS FOR DISABLED, YOUNG AND ELDERLY PEOPLE

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