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EG 202 843 : 1.2.1

EG 202 843 : 1.2.1

Current

Current

The latest, up-to-date edition.

USER GROUP; QUALITY OF ICT SERVICES; DEFINITIONS AND METHODS FOR ASSESSING THE QOS PARAMETERS OF THE CUSTOMER RELATIONSHIP STAGES OTHER THAN UTILIZATION

Available format(s)

Hardcopy , PDF

Language(s)

English

Publisher

European Telecommunications Standards Institute

Intellectual Property Rights
Foreword
Introduction
1 Scope
2 References
3 Definitions, symbols and abbreviations
4 Common Basis for QoS parameter assessment
5 Parameter Definitions
6 Evaluation specific methodology/system
Annex A - Aggregate rating of a customer relationship
          stage (or performance category) from a set
          of individual performance parameter ratings
History

Gives detailed definitions and methods for the assessment of the values of the QoS parameters of the service Customer Relationship stages.

Committee
USER
DocumentType
Standard
Pages
207
PublisherName
European Telecommunications Standards Institute
Status
Current

TR 102 854 : 1.1.1 USER GROUP; THE ASSESSMENT OF THE OVERALL QUALITY OF SERVICES (QOS) AS PERCEIVED BY THE USERS; REVIEW OF PRACTICAL EXAMPLES OF SERVICE QOS ASSESSMENTS
TR 102 847 : 1.1.1 USER GROUP; QUALITY OF ICT SERVICES; STANDARDIZATION AND REGULATION REFERENCES IN THE METERING AND BILLING AREA
EG 202 009-1 : 1.3.1 USER GROUP; QUALITY OF TELECOM SERVICES; PART 1: METHODOLOGY FOR IDENTIFICATION OF INDICATORS RELEVANT TO THE USERS
TS 102 844 : 1.2.1 USER GROUP; QUALITY OF TELECOM SERVICES; CONFORMITY ASSESSMENT; REQUIREMENTS FOR BODIES PROVIDING QOS ASSESSMENTS AND SURVEYS
ES 202 765-4 : 1.2.1 SPEECH AND MULTIMEDIA TRANSMISSION QUALITY (STQ); QOS AND NETWORK PERFORMANCE METRICS AND MEASUREMENT METHODS; PART 4: INDICATORS FOR SUPERVISION OF MULTIPLAY SERVICES
TS 102 852 : 1.1.2 USER GROUP; QUALITY OF ICT SERVICES; ASSESSMENT PROCESS OF THE QOS PARAMETERS OF THE CUSTOMER RELATIONSHIP STAGES
EG 202 934 : 1.1.2 USER GROUP; THE ASSESSMENT OF THE OVERALL QUALITY OF SERVICES (QOS) AS PERCEIVED BY THE USERS; DEFINITION OF QOS INDEXES FOR ALL THE CUSTOMER RELATIONSHIP STAGES
ES 202 057-1 : 2.1.1 SPEECH PROCESSING, TRANSMISSION AND QUALITY ASPECTS (STQ); USER RELATED QOS PARAMETER DEFINITIONS AND MEASUREMENTS; PART 1: GENERAL

EG 202 765-1 : 1.1.2 SPEECH AND MULTIMEDIA TRANSMISSION QUALITY (STQ); QOS AND NETWORK PERFORMANCE METRICS AND MEASUREMENT METHODS; PART 1: GENERAL CONSIDERATIONS
TS 102 250-6 : 1.2.1 SPEECH PROCESSING, TRANSMISSION AND QUALITY ASPECTS (STQ); QOS ASPECTS FOR POPULAR SERVICES IN GSM AND 3G NETWORKS; PART 6: POST PROCESSING AND STATISTICAL METHODS
EG 202 057-2 : 1.3.2 SPEECH AND MULTIMEDIA TRANSMISSION QUALITY (STQ); USER RELATED QOS PARAMETER DEFINITIONS AND MEASUREMENTS; PART 2: VOICE TELEPHONY, GROUP 3 FAX, MODEM DATA SERVICES AND SMS
EG 202 765-2 : 1.1.1 SPEECH PROCESSING, TRANSMISSION AND QUALITY ASPECTS (STQ); QOS AND NETWORK PERFORMANCE METRICS AND MEASUREMENT METHODS - PART 2: TRANSMISSION QUALITY INDICATOR COMBINING VOICE QUALITY METRICS
EG 202 057-4 : 1.2.1 SPEECH PROCESSING, TRANSMISSION AND QUALITY ASPECTS (STQ); USER RELATED QOS PARAMETER DEFINITIONS AND MEASUREMENTS; PART 4: INTERNET ACCESS
TS 102 844 : 1.2.1 USER GROUP; QUALITY OF TELECOM SERVICES; CONFORMITY ASSESSMENT; REQUIREMENTS FOR BODIES PROVIDING QOS ASSESSMENTS AND SURVEYS
EG 202 009-1 : 1.3.1 USER GROUP; QUALITY OF TELECOM SERVICES; PART 1: METHODOLOGY FOR IDENTIFICATION OF INDICATORS RELEVANT TO THE USERS
EG 202 057-1 : 1.3.1 SPEECH PROCESSING, TRANSMISSION AND QUALITY ASPECTS (STQ); USER RELATED QOS PARAMETER DEFINITIONS AND MEASUREMENTS; PART 1: GENERAL
TS 102 852 : 1.1.2 USER GROUP; QUALITY OF ICT SERVICES; ASSESSMENT PROCESS OF THE QOS PARAMETERS OF THE CUSTOMER RELATIONSHIP STAGES
EG 202 009-2 : 1.3.1 USER GROUP; QUALITY OF TELECOM SERVICES; PART 2: USER RELATED INDICATORS ON A SERVICE SPECIFIC BASIS
ISO/IEC 18028-3:2005 Information technology Security techniques IT network security Part 3: Securing communications between networks using security gateways
EG 202 057-3 : 1.1.1 SPEECH PROCESSING, TRANSMISSION AND QUALITY ASPECTS (STQ); USER RELATED QOS PARAMETER DEFINITIONS AND MEASUREMENTS; PART 3: QOS PARAMETERS SPECIFIC TO PUBLIC LAND MOBILE NETWORKS (PLMN)

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Hardcopy - English
PDF - English
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