• EG 202 934 : 1.1.2

    Current The latest, up-to-date edition.

    USER GROUP; THE ASSESSMENT OF THE OVERALL QUALITY OF SERVICES (QOS) AS PERCEIVED BY THE USERS; DEFINITION OF QOS INDEXES FOR ALL THE CUSTOMER RELATIONSHIP STAGES

    Publisher:  European Telecommunications Standards Institute

    Published: 

    Available Formats:  PDF - English
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