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ETSI
EG 202 934 : 1.1.2

EG 202 934 : 1.1.2

Current

Current

The latest, up-to-date edition.

USER GROUP; THE ASSESSMENT OF THE OVERALL QUALITY OF SERVICES (QOS) AS PERCEIVED BY THE USERS; DEFINITION OF QOS INDEXES FOR ALL THE CUSTOMER RELATIONSHIP STAGES

Available format(s)

Hardcopy , PDF

Language(s)

English

Publisher

European Telecommunications Standards Institute

Intellectual Property Rights
Foreword
Introduction
1 Scope
2 References
3 Definitions, symbols and abbreviations
4 General context of the information on QoS assessment
5 Segmentation of the results
6 Definition of a reference threshold for each
  QoS parameter
7 Aggregation of the results within each CRS
8 Aggregation of the QoS results of the various CRS
  of a specific service
Annex A - Weighted aggregation of the results of the CRS
          of a specific service
Annex B - Graphical representation
Annex C - Alternate graphical representation based on the
          "one-view visualization (OVV) methodology"
          described in the ITU-T Recommendation P.505
Annex D - Bibliography
History

Specifies a methodology for the aggregation of QoS parameter results in order to obtain a view onto the overall quality of the ICT services provided by Service Providers (SP) from an individual customer's perspective; a suggestion for graphical representations including one following ITU-T Recommendation P.505 is proposed in annexes B and C.

Committee
USER
DocumentType
Standard
Pages
28
PublisherName
European Telecommunications Standards Institute
Status
Current

TR 102 854 : 1.1.1 USER GROUP; THE ASSESSMENT OF THE OVERALL QUALITY OF SERVICES (QOS) AS PERCEIVED BY THE USERS; REVIEW OF PRACTICAL EXAMPLES OF SERVICE QOS ASSESSMENTS

TS 102 250-1 : 2.2.1 SPEECH AND MULTIMEDIA TRANSMISSION QUALITY (STQ); QOS ASPECTS FOR POPULAR SERVICES IN MOBILE NETWORKS; PART 1: ASSESSMENT OF QUALITY OF SERVICE
EG 202 765-1 : 1.1.2 SPEECH AND MULTIMEDIA TRANSMISSION QUALITY (STQ); QOS AND NETWORK PERFORMANCE METRICS AND MEASUREMENT METHODS; PART 1: GENERAL CONSIDERATIONS
TR 102 806 : 1.1.1 USER GROUP; ANALYSIS OF CURRENT END-TO-END QOS STANDARDIZATION STATE
ES 202 740 : 1.4.1 SPEECH AND MULTIMEDIA TRANSMISSION QUALITY (STQ); TRANSMISSION REQUIREMENTS FOR WIDEBAND VOIP LOUDSPEAKING AND HANDSFREE TERMINALS FROM A QOS PERSPECTIVE AS PERCEIVED BY THE USER
EG 202 057-2 : 1.3.2 SPEECH AND MULTIMEDIA TRANSMISSION QUALITY (STQ); USER RELATED QOS PARAMETER DEFINITIONS AND MEASUREMENTS; PART 2: VOICE TELEPHONY, GROUP 3 FAX, MODEM DATA SERVICES AND SMS
EG 202 765-2 : 1.1.1 SPEECH PROCESSING, TRANSMISSION AND QUALITY ASPECTS (STQ); QOS AND NETWORK PERFORMANCE METRICS AND MEASUREMENT METHODS - PART 2: TRANSMISSION QUALITY INDICATOR COMBINING VOICE QUALITY METRICS
EG 202 057-4 : 1.2.1 SPEECH PROCESSING, TRANSMISSION AND QUALITY ASPECTS (STQ); USER RELATED QOS PARAMETER DEFINITIONS AND MEASUREMENTS; PART 4: INTERNET ACCESS
ES 202 765-4 : 1.2.1 SPEECH AND MULTIMEDIA TRANSMISSION QUALITY (STQ); QOS AND NETWORK PERFORMANCE METRICS AND MEASUREMENT METHODS; PART 4: INDICATORS FOR SUPERVISION OF MULTIPLAY SERVICES
TS 102 844 : 1.2.1 USER GROUP; QUALITY OF TELECOM SERVICES; CONFORMITY ASSESSMENT; REQUIREMENTS FOR BODIES PROVIDING QOS ASSESSMENTS AND SURVEYS
TR 102 805-3 : 1.1.1 USER GROUP; END-TO-END QOS MANAGEMENT AT THE NETWORK INTERFACES; PART 3: QOS INFORMATIONAL STRUCTURE
ES 202 746 : 1.1.1 HUMAN FACTORS (HF); PERSONALIZATION AND USER PROFILE MANAGEMENT; USER PROFILE PREFERENCES AND INFORMATION
EG 202 765-3 : 1.1.2 SPEECH AND MULTIMEDIA TRANSMISSION QUALITY (STQ); QOS AND NETWORK PERFORMANCE METRICS AND MEASUREMENT METHODS; PART 3: NETWORK PERFORMANCE METRICS AND MEASUREMENT METHODS IN IP NETWORKS
EG 202 843 : 1.2.1 USER GROUP; QUALITY OF ICT SERVICES; DEFINITIONS AND METHODS FOR ASSESSING THE QOS PARAMETERS OF THE CUSTOMER RELATIONSHIP STAGES OTHER THAN UTILIZATION
ES 202 738 : 1.4.1 SPEECH AND MULTIMEDIA TRANSMISSION QUALITY (STQ); TRANSMISSION REQUIREMENTS FOR NARROWBAND VOIP LOUDSPEAKING AND HANDSFREE TERMINALS FROM A QOS PERSPECTIVE AS PERCEIVED BY THE USER
ES 202 737 : 1.4.1 SPEECH AND MULTIMEDIA TRANSMISSION QUALITY (STQ); TRANSMISSION REQUIREMENTS FOR NARROWBAND VOIP TERMINALS (HANDSET AND HEADSET) FROM A QOS PERSPECTIVE AS PERCEIVED BY THE USER
TS 102 250-2 : 2.4.1 SPEECH AND MULTIMEDIA TRANSMISSION QUALITY (STQ); QOS ASPECTS FOR POPULAR SERVICES IN MOBILE NETWORKS; PART 2: DEFINITION OF QUALITY OF SERVICE PARAMETERS AND THEIR COMPUTATION
EG 202 009-1 : 1.3.1 USER GROUP; QUALITY OF TELECOM SERVICES; PART 1: METHODOLOGY FOR IDENTIFICATION OF INDICATORS RELEVANT TO THE USERS
ES 202 667 : 1.1.5 SPEECH AND MULTIMEDIA TRANSMISSION QUALITY (STQ); AUDIOVISUAL QOS FOR COMMUNICATION OVER IP NETWORKS
ES 202 739 : 1.4.1 SPEECH AND MULTIMEDIA TRANSMISSION QUALITY (STQ); TRANSMISSION REQUIREMENTS FOR WIDEBAND VOIP TERMINALS (HANDSET AND HEADSET) FROM A QOS PERSPECTIVE AS PERCEIVED BY THE USER
TR 102 854 : 1.1.1 USER GROUP; THE ASSESSMENT OF THE OVERALL QUALITY OF SERVICES (QOS) AS PERCEIVED BY THE USERS; REVIEW OF PRACTICAL EXAMPLES OF SERVICE QOS ASSESSMENTS
TR 102 805-1 : 1.1.1 USER GROUP; END-TO-END QOS MANAGEMENT AT THE NETWORK INTERFACES; PART 1: USER'S E2E QOS - ANALYSIS OF THE NGN INTERFACES (USER CASE)
EG 202 057-1 : 1.3.1 SPEECH PROCESSING, TRANSMISSION AND QUALITY ASPECTS (STQ); USER RELATED QOS PARAMETER DEFINITIONS AND MEASUREMENTS; PART 1: GENERAL
TS 102 852 : 1.1.2 USER GROUP; QUALITY OF ICT SERVICES; ASSESSMENT PROCESS OF THE QOS PARAMETERS OF THE CUSTOMER RELATIONSHIP STAGES
EG 202 009-2 : 1.3.1 USER GROUP; QUALITY OF TELECOM SERVICES; PART 2: USER RELATED INDICATORS ON A SERVICE SPECIFIC BASIS
EG 202 057-3 : 1.1.1 SPEECH PROCESSING, TRANSMISSION AND QUALITY ASPECTS (STQ); USER RELATED QOS PARAMETER DEFINITIONS AND MEASUREMENTS; PART 3: QOS PARAMETERS SPECIFIC TO PUBLIC LAND MOBILE NETWORKS (PLMN)

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Hardcopy - English
PDF - English
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