Customer Support: +1 416-401-8730

Login to i2i Subscription Intertek.com
  • There are no items in your cart
Please enter a keyword to search
Advanced search
Home
ETSI
TS 102 852 : 1.1.2

TS 102 852 : 1.1.2

Current

Current

The latest, up-to-date edition.

USER GROUP; QUALITY OF ICT SERVICES; ASSESSMENT PROCESS OF THE QOS PARAMETERS OF THE CUSTOMER RELATIONSHIP STAGES

Available format(s)

Hardcopy , PDF

Language(s)

English

Publisher

European Telecommunications Standards Institute

Intellectual Property Rights
Foreword
Introduction
1 Scope
2 References
3 Definitions and abbreviations
4 Definition of a QoS assessment campaign, aims and
   purposes
5 Boundary conditions for campaign
6 Preparation of the campaign
7 Execution of the campaign
8 Data filtering
9 Aggregation of results
10 Analysis of the results of the assessment campaign
11 Report
Annex A (normative) - Parameter overview
Annex B (normative) - Questionnaires for customer survey and
        expert panel
Annex C (informative) - Questions related to the user's
        background
Annex D (informative) - Example of a campaign performed by
        STF 374
Annex E (informative) - Examples of tasks for Expert panels
Annex F (informative) - Bibliography
History

Specifies a common set of test sequences that are applicable by any stakeholder in order to provide results that are objective, reproducible and comparable.

Committee
USER
DocumentType
Standard
Pages
47
PublisherName
European Telecommunications Standards Institute
Status
Current

TR 102 854 : 1.1.1 USER GROUP; THE ASSESSMENT OF THE OVERALL QUALITY OF SERVICES (QOS) AS PERCEIVED BY THE USERS; REVIEW OF PRACTICAL EXAMPLES OF SERVICE QOS ASSESSMENTS
EG 202 843 : 1.2.1 USER GROUP; QUALITY OF ICT SERVICES; DEFINITIONS AND METHODS FOR ASSESSING THE QOS PARAMETERS OF THE CUSTOMER RELATIONSHIP STAGES OTHER THAN UTILIZATION
EG 202 009-1 : 1.3.1 USER GROUP; QUALITY OF TELECOM SERVICES; PART 1: METHODOLOGY FOR IDENTIFICATION OF INDICATORS RELEVANT TO THE USERS
TS 102 844 : 1.2.1 USER GROUP; QUALITY OF TELECOM SERVICES; CONFORMITY ASSESSMENT; REQUIREMENTS FOR BODIES PROVIDING QOS ASSESSMENTS AND SURVEYS
EG 202 934 : 1.1.2 USER GROUP; THE ASSESSMENT OF THE OVERALL QUALITY OF SERVICES (QOS) AS PERCEIVED BY THE USERS; DEFINITION OF QOS INDEXES FOR ALL THE CUSTOMER RELATIONSHIP STAGES
ES 202 057-1 : 2.1.1 SPEECH PROCESSING, TRANSMISSION AND QUALITY ASPECTS (STQ); USER RELATED QOS PARAMETER DEFINITIONS AND MEASUREMENTS; PART 1: GENERAL

TS 102 844 : 1.2.1 USER GROUP; QUALITY OF TELECOM SERVICES; CONFORMITY ASSESSMENT; REQUIREMENTS FOR BODIES PROVIDING QOS ASSESSMENTS AND SURVEYS
EG 202 843 : 1.2.1 USER GROUP; QUALITY OF ICT SERVICES; DEFINITIONS AND METHODS FOR ASSESSING THE QOS PARAMETERS OF THE CUSTOMER RELATIONSHIP STAGES OTHER THAN UTILIZATION

View more information
US$17.97
Excluding Tax where applicable
USD
CAD
CHF
CNY
DKK
EUR
GBP
HKD
IDR
INR
JPY
KRW
MXN
NOK
NZD
SEK
SGD
USD
ZAR
Hardcopy - English
PDF - English
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50

Access your standards online with a subscription

Features

  • Simple online access to standards, technical information and regulations.

  • Critical updates of standards and customisable alerts and notifications.

  • Multi-user online standards collection: secure, flexible and cost effective.

Learn more on subscription solutions

or

Get in touch with us