CLSI QMS12 A : 1ED 2010

Abstract
Committee Membership
Foreword
1 Scope
2 Standard Precautions
3 Terminology
4 Planning (Selection of Quality Indicators in a Laboratory)
5 Development of Quality Indicators in a Laboratory
6 Implementation of Quality Indicators in a Laboratory
7 Analysis, Presentation and Interpretation of Quality
   Indicator Data
8 Acting on Quality Indicator Data
9 Special Considerations
10 Conclusion
References
Additional References
Appendix A - Plan-Do-Check-Act
Appendix B - Example of a Template for Developing Quality
             Indicators
Appendix C - Sample Quality Indicator: Assessing Community
             Provides/Physician Satisfaction With Laboratory
             Services
Appendix D - Sample Quality Indicator: Rate of Mislabeled or
             Unlabeled Samples
Appendix E - Sample Quality Indicator: Quantity Not Sufficient
             Rates for Sweat Testing
Appendix F - Sample Quality Indicator: Verification of
             Abstracted Results Into the Electronic Medical
             Record
Appendix G - Sample Quality Indicator: Monitoring the Timeless
             of Critical Value Reporting and Documentation of
             the Read-Back of Critical Results
Appendix H - Sample Quality Indicator: Blood Wastage Reduction
Appendix I - Sample Data Presentation for Key Performance
             Indicators
Summary of Delegate Comments and Subcommittee Responses
The Quality Management System Approach
Related CLSI Reference Materials