CLSI QMS19 : 2017
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
CUSTOMER FOCUS IN A QUALITY MANAGEMENT SYSTEM
11-10-2021
08-25-2018
Abstract
Committee Membership
Foreword
Chapter 1 - Introduction
Chapter 2 - The Customer Focus Process
Chapter 3 - Quality System Essentials
Chapter 4 - Conclusion
Chapter 5 - Supplemental Information
References
Appendix A - Customer Needs Assessment Process
Appendix B - Sample Gap Analysis Tool
Appendix C - Customer Satisfaction Survey Process
Appendix D - Sample Online Satisfaction Survey for
Blood Collective Service
Appendix E - Patient Feedback Survey
Appendix F - Sample Customer Feedback Form
Appendix G - Sample Patient Satisfaction Survey for Blood
Collective service
Appendix H - Sample Nursing Satisfaction Survey
Appendix I - Sample Clinical Satisfaction With Laboratory
Service Survey
Appendix J - Sample Acute Care and Community Physician
Survey
Appendix K - Sample Sales and Marketing Survey
Appendix L - Example of an Internal Form for Leadership
Rounds
Appendix M - Sample Laboratory Quality Management Service
Survey
Appendix N - Staff Satisfaction Survey
Appendix O - Exit Interview Questions
Appendix P - Customer Query Call Log Information
Appendix Q - Sample Communication Tool: Situation, Background,
Assessment, Recommendation Briefing Format
The Quality Management System Approach
Related CLSI References Materials
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