EG 202 416 : 1.1.2

Intellectual Property Rights
Foreword
Introduction
1 Scope
2 References
3 Definitions and abbreviations
   3.1 Definitions
   3.2 Abbreviations
4 Background
   4.1 The importance of setup procedures in a mobile
        environment
   4.2 Defining setup activities
   4.3 Bridging the digital divide
5 Use cases for setup activities
   5.1 Employing use cases
   5.2 A template for cataloguing use cases
   5.3 Ensuring use case coverage
   5.4 From use cases to guidelines: a process
   5.5 Target use cases
   5.6 Reference terminal characteristics
6 Generic guidelines for setup procedures
   6.1 Leave the control with the user
   6.2 Automate as far as possible
   6.3 Provide consistent setup processes, assisted by
        wizards
   6.4 Keep configuration to a minimum number of logical
        steps
   6.5 Provide consistent customer support information
   6.6 Provide all necessary defaults and information
        to the user
   6.7 Provide all necessary feedback to the user
   6.8 Provide all configuration information in the user's
        native or other preferred language
   6.9 Provide all configuration information in simple,
        non-technical language
   6.10 Anticipate human error and provide recovery options
   6.11 Apply existing standards and guidelines
   6.12 Design for differing user abilities and functional
        limitations
   6.13 Apply the guidelines within a user-centred design
        process
7 Specific guidelines for the setup of backup and recovery
   services
8 Specific guidelines for the setup of services
   8.1 Service cost and upgrade paths
   8.2 Service credentials
   8.3 Service discovery and termination
   8.4 Service configuration and reconfiguration
   8.5 Other channels for service configuration
   8.6 Handling of personal information
9 Specific guidelines for maximizing the accessibility of
   setup procedures
10 Development and usability evaluation guidance
   10.1 Use of the design guidelines
   10.2 Improve setup interaction design by evaluation
   10.3 Usability evaluation with children
Annex A (normative): Guideline listing
Annex B (informative): Use cases
      B.1 The role of use cases in the development of the
          design guidelines
      B.2 Selected use cases in detail
Annex C (informative): Reference work on setup procedures
      C.1 Out-of-the-box experience (OOBE)
      C.2 Generic setup issues from related domains
      C.3 Other work on mobile setup procedures
      C.4 Solutions currently available in mobile networks
Annex D (informative): Bibliography
History