UNI EN 15221-2 : 2007

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Primary activities
5 Different types of Facility Management agreements
  5.1 Introduction
  5.2 Organisational needs
  5.3 Investments strategy and ownership
  5.4 Price and rate mechanisms
  5.5 Performance based payments
6 Main characteristics of Facility Management agreements
  6.1 Preparation time and resources
  6.2 Mutuality and benefits
  6.3 Strategic objectives
  6.4 Necessary components of the Facility Management agreement
  6.5 Considerations for preparing the Facility Management
      agreement
7 Preparation and implementation of Facility Management
  agreements
  7.1 Preparation of Facility Management agreements
  7.2 Implementation of Facility Management agreements
8 Facility Management agreement structure
  8.1 General clauses structure and content
  8.2 Service Level Agreement structure and content
Annex A (informative) Public procurement legislation