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BS ISO/IEC 30105-3:2016+A1:2020

BS ISO/IEC 30105-3:2016+A1:2020

Current

Current

The latest, up-to-date edition.

Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Measurement framework (MF) and organization maturity model (OMM)

Available format(s)

Hardcopy , PDF

Language(s)

English

Published date

16-04-2020

Publisher

British Standards Institution

ISO/IEC 30105 specifies the lifecycle process requirements performed by the IT enabled business process outsourcing service provider for the outsourced business processes.

ISO/IEC30105 specifies the lifecycle process requirements performed by the IT enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document:

  • covers IT enabled business processes that are outsourced;

  • is not intended to cover IT services but includes similar, relevant process for completeness;

  • is applicable to the service provider, not to the customer;

  • is applicable to all lifecycle processes of ITES-BPO;

  • serves as a measurement framework for processes and provide an organization maturity model for organizations providing ITES-BPO services that:

    • conforms to the requirements of ISO/IEC33003 and ISO/IEC33004;

    • supports the performance assessment by providing a framework to measure and derive capability and organization maturity levels.

Committee
IST/60/3
DocumentType
Standard
ISBN
9780539049121
Pages
34
PublisherName
British Standards Institution
Status
Current
Supersedes

Standards Relationship
ISO/IEC 30105-3:2016/Amd 1:2020 Identical

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Hardcopy - English
PDF - English
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