DIN EN ISO 18295-1:2016-07 (Draft)

Superseded

CUSTOMER CONTACT CENTRES - PART 1: REQUIREMENTS FOR CUSTOMER CONTACT CENTRES (ISO 18295-1:2017)

Available format(s)

Hardcopy , PDF

Superseded date

05-11-2017

Language(s)

German

Published date

01-01-2016

Publisher

DevelopmentNote	Supersedes DIN EN 15838. (10/2017)
DocumentType	Draft
Pages	43
PublisherName	German Institute for Standardisation (Deutsches Institut für Normung)
Status	Superseded

DIN EN ISO 18295-2:2016-07 (Draft)

CUSTOMER CONTACT CENTRES - PART 2: REQUIREMENTS FOR CLIENTS USING THE SERVICES OF CUSTOMER CONTACT CENTRES (ISO 18295-2:2017)

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