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DIN
DIN EN ISO 18295-2:2016-07 (Draft)

DIN EN ISO 18295-2:2016-07 (Draft)

Superseded

Superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

CUSTOMER CONTACT CENTRES - PART 2: REQUIREMENTS FOR CLIENTS USING THE SERVICES OF CUSTOMER CONTACT CENTRES (ISO 18295-2:2017)

Available format(s)

Hardcopy , PDF

Superseded date

27-07-2020

Language(s)

German

Published date

01-01-2016

Publisher

German Institute for Standardisation (Deutsches Institut für Normung)

DevelopmentNote
Supersedes DIN EN 15838. (10/2017)
DocumentType
Draft
Pages
24
PublisherName
German Institute for Standardisation (Deutsches Institut für Normung)
Status
Superseded

Standards Relationship
ISO 18295-2:2017 Identical
EN ISO 18295-2:2017 Identical

ISO 10004:2012 Quality management Customer satisfaction Guidelines for monitoring and measuring
ISO 10003:2007 Quality management Customer satisfaction Guidelines for dispute resolution external to organizations
DIN EN ISO 18295-1:2016-07 (Draft) CUSTOMER CONTACT CENTRES - PART 1: REQUIREMENTS FOR CUSTOMER CONTACT CENTRES (ISO 18295-1:2017)
ISO 18295-1:2017 Customer contact centres — Part 1: Requirements for customer contact centres
ISO 10002:2014 Quality management Customer satisfaction Guidelines for complaints handling in organizations
DIN ISO 10003:2008-07 QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR DISPUTE RESOLUTION EXTERNAL TO ORGANIZATIONS
DIN ISO 10004:2015-01 QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR MONITORING AND MEASURING (ISO 10004:2012)

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Hardcopy - German
PDF - German
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