HUMAN FACTORS (HF) - PHONE BASED INTERFACES (PBI) - HUMAN FACTORS GUIDELINES FOR THE DESIGN OF MINIMUM PHONE BASED USER INTERFACE TO COMPUTER SERVICES

Available format(s)

Hardcopy , PDF

Language(s)

English

Publisher

European Telecommunications Standards Institute

Foreword
1 Scope
2 References
3 Definitions and abbreviations
  3.1 Definitions
  3.2 Abbreviations
4 Principles
5 Human factors guidelines
  5.1 User context
  5.2 System context
Annex A (informative): Screen Based Interface versus Phone
        Based Interface
      A.1 Some aspects provided from comparison with Screen
          Based Interfaces
Annex B (informative): Sound quality
      B.1 Sound quality
      B.2 Audio coding choice
      B.3 Message concatenation
      B.4 Speaker choice
      B.5 Style
      B.6 Text to speech
      B.7 Music
History

Guidelines for the design of phone based interfaces to interact with computers, including audiotext, voice mail using DTMF input.

Committee	HF 1
DocumentType	Standard
Pages	21
PublisherName	European Telecommunications Standards Institute
Status	Current

I.S. ETR 131:1994	TERMINAL EQUIPMENT (TE); AN INVESTIGATION INTO THE NEED FOR STANDARDIZATION IN THE AREA OF STORED VOICE SERVICES
ES 202 076 : 2.1.1	HUMAN FACTORS (HF); USER INTERFACES; GENERIC SPOKEN COMMAND VOCABULARY FOR ICT DEVICES AND SERVICES
ETR 131 : 20001	TERMINAL EQUIPMENT (TE); AN INVESTIGATION INTO THE NEED FOR STANDARDIZATION IN THE AREA OF STORED VOICE SERVICES
ETR 297 : 20001	HUMAN FACTORS (HF)
ETR 329 : 20001	HUMAN FACTORS (HF) - GUIDELINES FOR PROCEDURES AND ANNOUNCEMENTS IN STORED VOICE SERVICES (SVS)